Your privacy.
Our commitment.
Last updated — March 2026
This Privacy Policy explains how Milana Marhel collects, uses, and protects information about you when you visit this website or make a purchase. We are committed to handling your data with the same care and intention we bring to everything we make.
If you have any questions about this policy, you can reach us directly at info@milanamarhel.com.
Who is
responsible for
your data.
The data controller for this website is Milana Marhel, an independent fashion brand operating at milanamarhel.com.
For all privacy-related enquiries, contact us at info@milanamarhel.com. We aim to respond within five business days.
We process your personal data only where we have a lawful basis to do so — including your consent, the performance of a contract (such as fulfilling an order), a legitimate interest, or compliance with a legal obligation.
We never collect more information than we need, and we never use it for purposes other than those stated here. That is not how we operate.
What we
know about
you.
We collect information you give us directly — such as your name, email address, shipping address, and payment details when you place an order or apply for membership.
We do not store full payment card details. All payment processing is handled by PCI-compliant third-party providers.
When you visit our website, we automatically receive certain technical information: your IP address, browser type, device, pages visited, and timestamps. This data is collected through cookies and analytics tools.
We also collect information about how you interact with our communications — for example, whether you opened an email from us — if you have consented to receive them.
We use Google Analytics to understand how people navigate the site. This service uses cookies and may transfer data to servers outside your country. You can opt out via your browser settings or the Google Analytics opt-out tool.
How we use
what you
share.
We use your information to process and fulfil your orders, manage your membership access, respond to your enquiries, and send you updates you have asked for.
We do not sell your data. We do not share it with advertisers. We are not in the data business — we are in the craft business.
Your data is used to: process purchases and send order confirmations; manage shipping and returns; operate the Apply to Buy membership programme; send seasonal updates if you have opted in; improve the website and troubleshoot issues; and comply with legal obligations including tax and fraud prevention.
We rely on legitimate interest to analyse website traffic and improve our service. You may object to this processing at any time.
"We collect only what we need. We keep it only as long as we need it. And we never use it in ways you would not expect."
Small files,
clear
purpose.
Cookies are small text files placed on your device when you visit a website. We use them to keep our site functional and to understand how visitors use it.
You can control cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of parts of this website.
Essential cookies are required for the website to function — including keeping items in your cart, maintaining your session, and processing payments securely. These cannot be disabled.
Analytics cookies (such as Google Analytics) help us understand how visitors use the site so we can improve it. These require your consent.
Preference cookies remember your choices — such as language or currency — so you do not have to set them each time you visit.
What you
are entitled
to.
Depending on your location, you have specific rights over your personal data. We take these rights seriously and will act on any legitimate request within the required timeframes.
To exercise any of these rights, contact us at hello@milanamarhel.com with your request. We may need to verify your identity before proceeding.
- 01Access. You may request a copy of the personal data we hold about you.
- 02Rectification. You may ask us to correct inaccurate or incomplete data.
- 03Erasure. You may request deletion of your data where we have no overriding legal reason to retain it.
- 04Restriction. You may ask us to limit how we use your data in certain circumstances.
- 05Portability. You may request a copy of your data in a structured, machine-readable format.
- 06Objection. You may object to processing based on our legitimate interests.
How long
we keep
your data.
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order records are typically retained for seven years for accounting and legal purposes.
We do not sell, rent, or trade your personal information to third parties under any circumstances.
We share data only with the service providers who help us operate — including payment processors, shipping carriers, and our email platform. Each is bound by data processing agreements and their own privacy policies.
We may also disclose your information where required by law, or to protect the rights and safety of Milana Marhel and its customers.
If you are located in the European Economic Area, some of these providers may process your data outside the EEA. Where this applies, we ensure appropriate safeguards are in place.
Still have
questions about
your privacy?
We are happy to clarify anything in this policy or discuss how your data is handled. Reach out directly — we respond to every message.
You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been infringed.