HOW TO PROCEED WITH A RETURN?
Didn’t work out this time? We’re happy to offer returns.
Here’s how it works:
- Contact us via this form to inform us of your request and ask for the returns address.
- You will have 14 days from the day you originally received your order to send us your return receipt along with a valid tracking.
- Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. If you are approved, your refund will be credited to the original form of payment used to make the purchase. In the case your method of payment is mixed using a gift certificate and other, you will receive the gift certificate back and the balance via your other payment method.
Your return has to be shipped to the Guangzhou return warehouse at the address mentioned in the authorization email along with a valid tracking number, otherwise, we won’t be able to receive your parcel.
Customers will be responsible for return shipments & cost
ADDITIONAL INFORMATION
- Item(s) must be new, in original packaging with all tags, unworn and unwashed.
- Original shipping fees are non-refundable.
- You are responsible for all return shipping charges. We are not responsible for lost or stolen return packages – please send using a tracked shipping method. If you wish to exchange an item, the buyer will be responsible for both shipping fees, to ship the item back to us and to re-ship the new item. We will then invoice you the shipping fees via email to proceed with the re-shipment of your new item.
- For hygienic reasons, all bodysuits, undergarments, bra, jewelry, and accessories are final sale and cannot be returned or exchanged.
- Orders made with promo codes or gift cards are non-refundable.
- If you receive an incorrect or damaged item, please notify us within 4 days of delivery by using this form.
POST ORDER CHANGES & CANCELLATION
Your order will be handled and processed IMMEDIATELY after you’ve placed your order, therefore we are unable to offer any post-order changes or cancellations after your purchase. Please understand that this applies to all orders and that we won’t be able to make any exceptions.
COUPONS/DISCOUNT
We are not responsible for any coupon codes or discount codes prior to purchase that the customer had forgotten to enter upon placing order at checkout. After placing the order, we can no longer issue you the coupon discount if you had forgotten to apply it. Discounts are non-refundable if item is returned.
